We've always had very high standards of hygiene and cleanliness in our accommodation, but our cleaning regimes are now even more stringent to ensure that you are as safe as possible during your stay. The Government has issued a set of guidelines for "COVID-19 cleaning of non-healthcare settings" and these will be followed strictly. Here's the topline on all the procedures we have in place:
STAFF / PPE
Staff are required to shoe sanitise and hand wash immediately on arrival at work. They must change into their uniforms on site, and at the end of their working day they leave their uniforms on site for laundering at high temperatures.
Staff wear disposable gloves and disposable aprons which are replaced frequently throughout the changeover/cleaning process. They also wear face shields for use when cleaning the hot tubs.
Staff who meet guests when they check-in and check-out will wear face shields and gloves.
Each accommodation has a cleaning checklist that must be completed by a staff member on changeover day. This includes the cleaning and disinfecting of all surfaces right down to door handles, window fittings and light switches. Every item in your kitchen from cutlery to pots and pans to salt and pepper pots will have been washed in diluted milton fluid prior to your arrival. The whole cleaning procedure will have been carried out with gloves on, so your hands will be the first to touch anything since cleaning took place, in order to give you added reassurance.
All bedding and towels are washed at high temperatures. Linens are hand pressed and staff wear gloves during this process.
If your accommodation has a hot tub it will have been cleaned and thoroughly disinfected prior to your arrival. If you've booked to use it, the tub will have been filled with fresh water ready for your use. As always, you can heat the tub twice, beyond that, the guidance is that the water will need replacing as wood fired hot tubs are not a chemically treated facility. Please note that you are politely asked to shower before and after using the hot tub.
The shop and log store are cleaned daily but we ask that guests follow the rules: only one set of guests in the shop at a time, no children under ten without a supervising adult, and use the hand sanitiser provided before touching anything in the shop.
FOOD & DRINK
We provide tea/coffee/sugar in the form of single sachets for hygiene.
We will continue to offer our range of campfire meals, picnics and teas - pre-booked and then available for collection from the honesty shop. Special meals will not be offered for the time being as they require table service either in your accommodation or at the Hill Top Tent and this isn't possible while maintaining social distancing.
In each of our accommodations there is an NHS issued guidance sheet on effective handwashing and hand sanitising. Soap and hand sanitiser is provided.
RUBBISH & RECYCLING
We are always very strict on composting and recycling but we ask that you pay particular attention to this in order to make sure our staff are as safe as possible when cleaning after your stay. Please ensure that all food waste is in the compost bin. Please separate out your recycling and put them in the bins provided. Please ensure that any non-recyclable household waste is bagged and tied prior to your departure. If you've a child in nappies, please ensure used nappies are bagged securely and put in the nappy bin provided.
The farm buggy's seats and hand rail are sanitised between each use.
We look forward to welcoming you to Swallowtail Hill. If you’d like to have a chat about your stay then do get in touch, or you can find out more and make a booking using the links below.